Orckestra: Pick & Pack Application
In-store fulfillment application for grocery e-commerce, deployed across Sobeys Inc. retail banners including IGA and Thrifty Foods. The system ingested online grocery orders and routed them to pick-and-pack staff at designated store locations, who assembled customer orders for delivery or pickup.
Core responsibilities:
Built mobile scanning-device software that enforced barcode-verified picking . If the scanned product didn't match the order, the pick was blocked, driving order accuracy from ~75% toward near-zero error rates
Implemented picker-driven substitution workflows with customer preference and comment integration, allowing in-aisle decision-making with end-of-pick validation before order completion
Integrated store planogram data to generate optimized picking routes per store footprint, sequencing products by category and cold chain (dry goods, produce, meat, frozen) to reduce average picking time from ~60 minutes per order
Built on Orckestra Commerce Cloud (Microsoft Azure), natively integrated with the broader omnichannel commerce platform including order management and inventory systems
Deployed across IGA independent grocers and Thrifty Foods locations, contributing to Sobeys becoming one of the most digitally advanced grocery operations in North America at the time.